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Shipping and Return Policy 

Gold Coast → Brisbane

For collectors close to home, I offer personal local delivery across the Gold Coast and Brisbane region. Your original artwork is handled with care from the studio to your doorstep, ensuring a seamless, intimate experience. Local deliveries typically arrive within one week.

QLD, Australia & International

For deliveries across Queensland, Australia-wide, and overseas, I work with couriers to ensure your artwork arrives safely. Each original painting is professionally packaged by me, carefully protected for its journey and delivered in pristine condition.

  • Australia-wide shipping: approximately up to 10 business days

  • International shipping (courier): generally 10–15 business days

Prints are produced and dispatched by a professional printing studio on the Gold Coast, and shipped via Australia Post Express.

  • International print shipping: approximately 2-3 weeks

  • Domestic print shipping: free of charge, 1-2 weeks

 

Protecting Your Investment

In the rare event that your artwork is damaged in transit, please contact me within 24 hours of delivery, including clear photographs of the damage and the original packaging. This is essential for lodging a claim with the courier and ensuring a swift resolution.

International Orders & Taxes

International shipments may be subject to import duties or taxes depending on your country’s regulations. Any additional charges are the responsibility of the recipient.

Your journey with art matters deeply to me, and I’m here to ensure it’s thoughtful, transparent, and memorable every step of the way.

Warm regards,
Eira-Shay

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