Shipping and Return Policy
Local Love: Gold Coast to Brisbane:
Local delivery brings the gallery to your doorstep, covering the Gold Coast to Brisbane region. Your original artwork, handled with care, ensures a seamless and personal experience, typically arriving within one week.
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Beyond Boundaries: QLD, Australia, and Beyond:
For greater QLD, Australia, and international destinations, trust Transdirect to deliver your painting. Packaged by me, your original artwork is shielded for its journey, reaching you in pristine condition. Generally, international shipping via courier service takes 10-15 business days, while within Australia, expect your original artwork within ten business days. Prints are shipped through a printing company based on the Gold Coast, Australia. They use Australia Post Express service, which generally takes 3-4 weeks for international shipping. All domestic shipping costs are free for prints.
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Protecting Your Investment:
In the rare event of damage during transit, contact me within 24 hours with a photo of the damaged artwork and its original packaging. This is crucial for initiating a claim with the courier service and ensuring your satisfaction.
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Artful Returns: Within One Week
If your purchased artwork doesn't resonate as expected, returns are accepted within one week of delivery. Please organize the return's packing, shipping, or drop-off service, ensuring items are well-packed. Regrettably, poorly packed or damaged returns cannot be accepted.
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International Insights: Tax Considerations
International shipments may incur additional taxes per country regulations, borne by the recipient.
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Your journey with art matters, and I'm here to make it memorable.
Warm regards,
Eira-Shay